SUPPORT

CONTACT US

For help with your account, bug reports, or general questions, email us at support@earnmarks.com

We aim to respond within 48 hours.

FREQUENTLY ASKED QUESTIONS

Why did my post disappear?

Every post enters a 24-hour evaluation period. If it does not receive enough Marks relative to its views, it is permanently removed. This is the core mechanic of the platform. Posts with zero views and zero comments are also removed.

What are Kredits?

Kredits are a discretionary recognition program. You receive Kredits when your posts get Marks or survive the evaluation period. When a redemption pool is active, you may redeem Kredits for a proportional share via Stripe. Kredits have no guaranteed value.

How do I delete my account?

Go to Settings and tap Delete Account at the bottom. This permanently removes your account and all associated data. This action cannot be undone.

How do I report a post or user?

Tap on any post to open it, then use the report option. You can also report users from their profile page. All reports are reviewed by the platform team.

I forgot my password

Use the Forgot Password link on the login screen. A reset link will be sent to your registered email address.